Refund Policy

How cancellations, deposits and refunds are handled for quotations, orders and export services booked through Befarword. Last updated July 2026.

Quote Requests

Requesting a quotation through our website is free and does not obligate you to make a purchase. No payment is collected at the quotation stage, so there is nothing to refund until you choose to proceed with an order.

Service Fees

Certain services, such as an independent third-party inspection arranged at your request, or expedited documentation handling, may carry a fixed fee payable in advance. These fees cover work carried out on your behalf (for example, an inspector attending an auction or dealer lot) and are generally non-refundable once the service has been performed, even if you later decide not to proceed with the purchase.

Order Cancellation

You may request to cancel an order at any time before we have committed funds on your behalf, such as placing a winning auction bid or paying a supplier. If cancellation is requested:

Before a vehicle has been won at auction or reserved — any deposit paid is refunded in full, less any payment processing fees already incurred;
After a vehicle has been won at auction or reserved but before shipment — deposits are refunded less auction fees, cancellation penalties charged by the auction house or seller, and any costs already incurred on your behalf; and
After a vehicle has been loaded or shipped — orders can no longer be cancelled, as the vehicle is already in transit and committed to your destination port.

Refund Eligibility

You are generally eligible for a refund of amounts paid, less any costs already incurred on your behalf, when:

A vehicle you paid a deposit on is sold to another buyer at auction before your bid is placed or confirmed;
A vehicle fails our pre-export inspection and you choose not to proceed with an alternative unit;
We are unable to source a vehicle matching your confirmed specification within the agreed timeframe; or
An order is cancelled in accordance with the Order Cancellation section above.

Refunds are returned using the same payment method used for the original transaction wherever possible.

Non-Refundable Services

The following are not eligible for a refund once carried out:

Independent inspection fees, once an inspector has attended and reported on a vehicle;
Auction bidding fees and buyer’s commission charged by the auction house, once a bid has been placed;
Documentation, translation or courier costs already incurred for export paperwork; and
Freight and insurance costs once a vehicle has been booked onto a vessel.

Processing Time

Approved refunds are processed within 7-14 business days of approval, though international bank transfers may take longer to appear depending on your bank and country. We will confirm the refund amount and expected timeframe in writing before processing.

Contact Information

To request a cancellation or refund, or if you have questions about this policy, please contact us:

Befarword
3-1 Minato Futo, Yokohama, Kanagawa, Japan
Email: sales@befarword.com
Phone / WhatsApp: +81 3-4567-8900